Castle Hills has its own Police, Fire, and Public Works departments. The Fire Department is a First Responder organization staffed with Firefighter/EMT(Basic and Paramedics). Acadian Ambulance Service is the EMS provider for City of Castle Hills. Castle Hills Fire Departments responds with Acadian EMS to all Fire and EMS calls. The City of Castle Hills also has a small green-space, known as the Castle Hills Commons, located on Lemonwood Drive between the Fire Department and City Hall. City Hall is located in a building formerly used as a church. Drinking water is provided to residents of the city by the San Antonio Water System. Most of the properties in Castle Hills are single family residences, many located on large lots. Many were built in the early 1950s. Ranch style architecture is predominant. There are several retail establishments in Castle Hills, mostly located along Military Highway.

The city is served by North East Independent School District. Two elementary schools, Castle Hills Elementary School and Jackson Keller Elementary School, are within the city limits and serve portions of the city. Jackson Middle School in San Antonio serves a portion of Castle Hills, while Nimitz Middle School in San Antonio serves a portion of Castle Hills, Lee High School serves all of Castle Hills. The Lee High School campus also encompasses the International School of the Americas (ISA), North East School of the Arts (NESA) and grades 6-12 of STEM R.A.M. Academy.

The city also has a wide range of private schools that include Antonian College Prep, St George Episcopal School, Holy Spirit Catholic School, Cornerstone Christian School, Mount Sacred Heart School and Castle Hills First Baptist School.

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